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PART II: BASIC RIGHTS AND RESPONSIBILITIES
CHAPTER 3: RIGHTS AND RESPONSIBILITIES OF THE DEPARTMENT
The Department is responsible for ensuring that applicant/recipient rights and responsibilities are respected and enforced. In addition, the Department has many additional rights and responsibilities in administering
federal and local programs. This chapter does not detail all the rights and responsibilities of the Department, however, major program responsibilities of the Department are provided herein. Additional Department rights and responsibilities are detailed in the federal and local legislation governing IMA-administered programs and in the policies set forth in this Manual.
| Responsibilities of the Department |
ALL: D.C. Code 4- 201.01-.04
TANF: D.C. Code 4-205; 3-209.4, 4-210
GC: See TANF and D.C. Code 4-205-5a |
ALL: 42 USC 1320d; 45 CFR 164.500-534
MA: 42 USC 1396a(a)(3), (4), (7), (8), (43); 42 CFR 431.200-206, 431.210-214, 431.220-231, 431.241-246, 431.300-306, 435.905, 435.906, 435.907, 435.910-919
TANF: 45 CFR 260.35
FS: 7 CFR 272.1; 272.6; 273.2; 273.11; 273.13 |
| Data Collection |
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MA: 42 CFR 435.960
TANF: 45 CFR 265
FS: 7 USC 2020, 7 CFR 272.6 |
GENERAL RIGHTS OF THE DEPARTMENT 3.3
The Department has the right to use and assign volunteers, community workers, and/or contractors to assist the Department in administering all aspects of IMA programs. However, only Department staff may determine eligibility for IMA programs.
In addition, the Department has the right to recoup TANF and FS benefits erroneously provided, even if the Department bears responsibility for the overpayment (see Section 6.3: Overpayments and Section 6.4: Recovery in Part VIII).
GENERAL RESPONSIBILITIES OF THE DEPARTMENT 3.4
| ALL |
The Department has certain responsibilities to protect the individual and civil rights of applicants/ Recipients in the operation and administration of IMA programs. They are as follows:
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The Department shall not discriminate against any applicant/recipient in the application or recertification process, the provision of services, the receipt of benefits or services, or the fair hearings or grievance process on the basis of race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, disability, source of income or place of residence or business. Discrimination will not be tolerated, and persons engaging in such will be subject to disciplinary action.
The Department is required to inform applicants and recipients of the offices where complaints of discrimination can be filed (complaints based on discrimination on the basis of marital status, personal appearance, sexual orientation, family responsibilities, source of income, matriculation, or place of residence or business must be filed with one of the D.C. agencies listed below):
| D.C. Office of Investigations and Compliance |
2146 Georgia Avenue, NW
Washington, D.C. 20001 |
202-673-6964
202-673-4464 (anonymous
calls for fraud) |
| D.C. Department of Human Services, Customer Service |
645 H Street, NE
Washington, D.C. 20002 |
202-724-5506 |
| D.C. Department of Human Services, IMA Administration Office |
645 H Street, NE
Washington, D.C. 20002 |
202-698-3900
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| D.C. Office of the Public Advocate |
2000 14th Street, NW
Washington, D.C. 20009 |
202-673-4413 |
| U.S. Department of Agriculture, Office of Civil Rights |
1400 Independence Ave., SW
Room 326-W
Washington, DC 20050 |
202-720-5964 (voice and TDD) |
| U.S. Department of Health and Human Services, Office of Civil Rights |
200 Independence Avenue, SW
Room 506F
Washington, D.C. 20201 |
202-619-0403 (voice)
202-619-3257 (TDD) | |
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