Department of Human Services: Chapter 3: 3.4 thru 3.4.2
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Department of Human Services

 
 
 

IMA POLICY MANUAL
PART III:  APPLICATION PROCESSING
 
CHAPTER 3:  APPLICATION DISPOSITION 

DENIED  3.4 

ALL 
The application shall be denied if:
  • The applicant does not cooperate with IMA in providing the information needed to determine eligibility,

  • Conditions of non financial eligibility have not been met (see Part IV:  Non-Financial Eligibility),

  • Income and/or assets exceed established limits (see Part VI:  Financial Eligibility), OR

  • The application has been voluntarily withdrawn or abandoned.
The applicant shall be notified of the denial, reason for the denial, and right to a fair hearing (see Chapter 10:  Notice of Adverse Action in Part VIII).
 
 
Failure to Cooperate with IMA at the Application Stage  3.4.1

MA 
To determine eligibility, the information on the application must be completed and signed, the group or its authorized representative must be interviewed, and certain information on the application must be verified. 
 
If the group refuses to cooperate with the SSR in completing this process, the application will be denied on the basis of the refusal.  For such a determination to be made, the group must be able to cooperate but clearly demonstrate that it chooses not to take the actions that are required to complete the application process.  A refusal to be interviewed will result in a denial; failure to keep an appointment for an interview will not.  If there is any question as to whether the group has failed to cooperate or is unable to cooperate, the group will not be denied. However, if information needed to determine eligibility is still missing by the end of the applicable timeframes, the application will be denied at that point.
 
The SSR shall not determine the group to be ineligible when a person outside of the group fails to cooperate with a request for verification.  Additionally, the SSR shall not consider individuals living in the home identified as 'group' members as individuals outside of the group.
 
TANF 
See MA.
 
GC
See MA.
 
FS
See MA.  In addition, households entitled to expedited service shall not be required to provide verification other than verification of identity, for the purposes of determining eligibility for expedited benefits (see Chapter 4:  Expedited Food Stamp Service in Part III).
 
 
Voluntary Withdrawal    3.4.2
 
ALL 
When an application is voluntarily withdrawn, an eligibility determination is not made.  However, if an applicant does withdraw the application, the SSR shall document in the case file the reason for withdrawal, if any was stated by the household, and send a denial notice on that basis (see Section 1.6.3:  Filing an Application for the Deceased/Death of a Group Member in this Part).  When notified by an applicant that s/he wishes to withdraw the application, the SSR must ask the individual why s/he wishes to withdraw the application. The withdrawn application and accompanying materials remain the property of IMA