Department of Human Services: Chapter 2: Sections 2.1 thru 2.2
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Department of Human Services
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SERVICES

INFORMATION
 
ONLINE SERVICE
   REQUESTS

IMA POLICY MANUAL
PART VIII: CASE MAINTENANCE
 
CHAPTER 2: CASE TRANSFERS BETWEEN SERVICE CENTERS

INTRODUCTION    2.1 
 
All documents which establish group eligibility must be maintained under Department control, including when documents are transferred within the IMA.
 
Cases are transferred in two ways, electronically and physically. Unit supervisors are responsible for electronically transferring cases, and the unit clerk handles transfer of the physical case.  Cases should be transferred electronically and physically on the same day.
 
A case cannot be transferred from one service center to another if the applicant/recipient is homeless.
 
 
CASE TRANSFER 2.2
 
ALL 
A case may be transferred between service centers when:
  • an applicant/recipient notifies the Department of a change of address and that address is served by a different service center, or 
  • there is a realignment of the caseload.
A case may not be transferred if the next recertification or review is within 60 days.  If a case is transferred, it must be screened for accuracy within ten days.  If there are any errors in the case, it must be returned to the originating center within ten days of receipt.
MA  
A case cannot be transferred if a notice has been sent to the applicant/recipient informing them that his/her case is due to be re-certified.
TANF 
A case cannot be transferred unless it has been reviewed by the SSR within the last 12 months.
GC
 See TANF
 
FS
 See MA.
Example
Mrs. Metzger and her son receive FS and Medicaid.  Ms. Metzger and her son move and should now be served by a different service center. Ms. Metzger contacts the agency to inform them of the change in her address after her FS recertification notice was forwarded to her new address. Since a date and time for the FS recertification has already been set, Ms. Metzger's case should not be transferred until the recertification process has been completed.
 
 
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