IMA POLICY MANUAL PART VIII: CASE MAINTENANCE                                                                Table of Contents   Chapter 1: Case Record Documentation Standards Introduction 1.1 Legal Authority 1.2 Standards for Case Record Documentation 1.3 Retention of Certification Documents 1.4 Receipt of Verification Documentation That Cannot Be Retained or Copied 1.5 Chapter 2: Case Transfers Between Service Centers Introduction 2.1 Case Transfer 2.2 Chapter 3: TANF Referral Processes Introduction  3.1 Legal Authority  3.2 Addiction, Prevention, and Recovery Administration (APRA)  3.3 Child Care  3.4 Child Support  3.5 Customer Service  3.6 Diversion Payment Program (DPP)  3.7 Disbursement of DPP Funds to Vendors  3.7.1 DPP Payment Formula  3.7.2 Approval of DPP Benefits  3.7.3 Denial of DPP Benefits  3.7.4 Domestic Violence  3.8 Confidentiality 3.8.1 Domestic Violence Verification 3.8.2 Waiver of Work Requirement 3.8.3 Job Clubs 3.9 Negotiated Suitability Training (NST) 3.10 Program on Work, Employment, and Responsibility (Power) 3.11 Screening and Referrals to the Medical Review Team (MRT) 3.11.1 Initial Evaluation of Incapacity 3.11.2 Re-evaluation of Incapacity 3.11.3 Conversion from Power to TANF 3.11.4 Failure to Comply 3.11.5 Sanctions and Good Cause 3.11.6 Rehabilitation Services Administration (RSA) 3.12 Tuition Assistance Program Initiative for TANF (TAPIT)  3.13 Teen Parent Program 3.14   Chapter 4: Recertification Introduction 4.1 Legal Authority 4.2 Notification of Recertification/Review Date 4.3 Recertification Interviews 4.4 Processing of Recertification Forms 4.5 Certification Period 4.6 Synchronizing Payment Program Reviews with Recertification 4.7 Benefit Proration Related to Recertification 4.8 Eligibility Determinations at Recertification 4.9 Verifications During Recertification 4.10   Chapter 5:  Reporting and Acting on Changes Introduction 5.1 Legal Authority 5.2 Recipient Reporting Requirements 5.3 Standard Reporting 5.3.1 Simplified Reporting 5.3.2 Changes Discovered by Other Means 5.4 Redeterminations Due to Changes 5.5 Information Discovered Through Computer Matching 5.5.1 Adding a Newborn 5.6           Chapter 6: Overpayment and Underpayment Introduction 6.1 Legal Authority 6.2 Overpayments 6.3 Types of Overpayments 6.3.1 Circumstances under Which Overpayments Are Not Charged or Recovered 6.3.2 Calculating Overpayments 6.3.3 Recovery 6.4 Initiating Recovery 6.4.1 Recoupment 6.4.2 Circumstances under Which Overpayments Are Not Collected for Non-participating Households 6.4.3 Reporting of Overpayment 6.4.4 Underpayments 6.5 Determining Over/Underpayment Amounts 6.6 Chapter 7: Grievances and Fair Hearings Introduction 7.1 Legal Authority 7.2 Administrative Reviews 7.3 Guidelines for Reviews 7.3.1 Statutory Requirements for Conducting Fair Hearings 7.4 Fair Hearing Entitlement 7.4.1 Requesting a Hearing 7.4.2 Requesting Postponement of Hearing 7.4.3 Decision 7.4.4 Denial/Dismissal of Fair Hearing Request 7.4.5 Continuation of Benefits Pending Fair Hearing Determinations 7.4.6 Impartial Hearing Officer 7.4.7 Hearing Decisions 7.4.8 Processing Customer Complaints 7.5 Federal Reporting Requirements for Complaints 7.6   Chapter 8: Case Closure Introduction 8.1 Effective Date of Case Closure 8.2 Retained Case Records 8.3 Case Closure Cancellation 8.4   Chapter 9: Food Stamp Case Changes Introduction 9.1 Legal Authority 9.2 Mass Changes 9.3 Federal Food Stamp Changes 9.4 District Food Stamp Program Changes 9.5 Required Notices for Mass Changes 9.6   Chapter 10: Notice of Adverse Action Introduction 10.1 Legal Authority 10.2 Time Standard for Issuance of Notice of Adverse Action 10.3 Notice of Change in Benefits 10.4 Exceptions to Timeliness Requirements 10.5 Notices Returned by Mail 10.6   Chapter 11: Restricting TANF Payments Introduction 11.1 Legal Authority 11.2 Protective Payments 11.3 Review of Protective Payee Status 11.3.1 Rental & Vendor Payments 11.4 Voluntary Participation 11.4.1 Involuntary Participation 11.4.2 Changes in Vendor Payments 11.4.3