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IMA POLICY MANUAL
PART I: INTRODUCTION
CHAPTER 1: OVERVIEW OF MANUAL
The purpose of the Department of Human Services (Department) Policy Manual (Manual) is to provide official instructions and guiding principles for the implementation of Income Maintenance Administration (IMA) programs. The Manual is also designed to provide front-line operations staff with clear, consistent policy standards for providing services. This Manual is the definitive policy reference for all Department program operations pertaining to:
- Medical Assistance (MA),
- Temporary Assistance to Needy Families (TANF),
- General Assistance for Children (GC),
- Interim Disability Assistance (IDA), and
- Food Stamps (FS)
In addition, this manual is the policy reference for the Burial Assistance Program.
It is the primary reference for any persons, organizations, or agencies officially acting for the Department. The Manual does not encompass procedures which have been developed for carrying out these policies except in instances where procedures are, in fact, policies.
For purposes of this Manual, policies are defined as statements of fact, principles, standards, or conditions which guide and determine present and future actions.
The Manual does not provide policy guidance or responses for every possible situation. However, the policy explanations that are contained herein specify guidelines on which staff can reliably base decisions.
This Manual is organized as follows:
- Part I: Introduction,
- Part II: Basic Rights and Responsibilities,
- Part III: Application Processing,
- Part IV: Non-Financial Eligibility,
- Part V: Program Requirements and Sanctions,
- Part VI: Financial Eligibility ,
- Part VII: Special MA Processing,
- Part VIII: Case Maintenance,
- Part IX: Special Local Programs,
- Appendix A: Acronyms,
- Appendix B: Glossary of Terms,
- Appendix C1: Commonly Used Forms,
- Appendix C2: Case Record Organization,
- Appendix C3: Checklist for Case Actions,
- Appendix C4: Fact Sheets,
- Appendix D1: The Medicaid Program Codes,
- Appendix D2: Active Medicaid Program Codes, and
- Appendix E; Important Links
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